Hello, I'm Vi
Product Designer | (Former) Front-end developer
My passions lie in creating delightful and engaging experiences that solve user needs through grounded research and collaboration with my peers. With a breadth of knowledge in UX design, computer science, user research, and illustration / hand-sketching, I’m a jack of all trades who’s always ready to jump in, ask the difficult questions, and champion the best user experience.
Work Experience
Software Developer Intern
May 2017 - July 2017
Bridge2 Solutions
At Bridge2, I improved my abilities to work in an Agile environment and contributed to company projects. Some of my responsibilities include:
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Utilizing Spring framework, Spring Boot, Spring Data JPA, and Spring REST Template to create an Android shopping experience. I designed the user interface for the application using Adobe. Illustrator, and developed a majority of the front-end UI using XML
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Taking on the role of Scrum Master to plan out project sprints and managing projects via Jira.
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Creating wireframes for one of the nation’s top banking companies.
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Collaborating in design sprints and creating concept sketches for proposed ideas.
UX/UI Design Intern
May 2016 - August 2016
Anthem Innovation Studio
At the Innovation Studio, I gained experience collaborating in an Agile environment. Some of my contributions include:
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Designing screensavers, icons and email newsletters.
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Creating wireframes and high-fidelity click-through prototypes for real company projects.
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Prototyping user journeys within tight time constraints.
Graphic Design Intern
June 2012 - July 2012
Hodges Ward Elliott
As part of my high school Junior Capstone, I worked at HWE to design retail booklets, business cards, cover letters and logos.
UX Design Intern
June 2018 - August 2018
Verizon Connect
At Verizon Connect (VZC), I worked in a cross-functional agile team to increase user engagement within VZC's Hum product. The final solution was presented to the executive board of VZC. Some of my contributions include:
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Creating hi-fidelity clickable prototypes with Sketch.
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Developing the frontend in Android using Java and XML.
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Conducting user testing using treejack and chalkmark.
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Multi-tasking between the main internship project with various UI prototyping side projects.
UX Designer
June 2019 - April 2022
Verizon Connect
Worked in cross-functional agile teams across various projects to design end-to-end experiences on desktop, mobile and hardware devices. My responsibilities included defining problems via customer journey maps, service blueprints and various workshops, creating low to high-fidelity wireframes and prototypes using Figma, Sketch and InVision, and scripting/conducting user testing using usertesting.com. Some methods I used include surveys, and moderated/unmoderated interviews. Some of my achievements include:
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Launching an in-house safety solution that saved the company $2 million dollars.
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Creating a KYC experience that increased user participation from 1% to 44% and decreased the failure rate from 18% to 14%.
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Building out two separate design systems based on Apple’s HIG and Google’s Material Design with responsive components, icons, typography and colors via Figma and Sketch.
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Leading the exploration and refinement of two major initiatives that will be major revenue generators.​
Senior UX Designer
April 2022 - Present
Hitachi Solutions
Lead design sprints, designed end-to-end experiences on desktop and mobile devices, and validated our approaches via moderated user testing within manufacturing and medical industries. Some of my achievements include:
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Leading the design direction of a major manufacturing company’s customer portal overhaul, advocating for user-centricity, and mentoring two designers on separate teams to ensure design cohesion, quality, and responsivity.
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Managed project design backlogs by defining PBI user stories, acceptance criteria and tasks through cross-functional collaboration to ensure feasibility with engineering frameworks and alignment with business goals.
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Spearheaded the evolution of the team’s in-house design system to include design tokens, responsive design, etc.
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Introduced new design team initiatives like weekly Figma tutorials, and lead wider “Advisory” practice-wide employee engagement and retention strategies.
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Skills
Design
Figma
Sketch
InVision
Illustrator
Photoshop
Premiere
Development
Javascript
HTML
CSS
Java
React
Python
Other
User Testing
In-depth Interviews
Illustrations
Hand Sketching
Workshop Coordination
Office Suite
Education
Fall 2017 - Spring 2019
Master of Science in Digital Media
Georgia Institute of Technology | Atlanta, GA
Graduated highest honors in Georgia Tech's BS/MS program for Computational Media and Digital Media, which allowed me to graduate in five years with both my Bachelor's and Master's degree.
Fall 2014 - Spring 2018
Bachelor of Science in Computational Media
Georgia Institute of Technology | Atlanta, GA
Graduated highest honors with a focus on interaction design and experimental media.
Process
Understand
Understand user needs. Analyze competitor solutions.
Define
Assess user outcomes and success metrics. Identify scope and constraints.
Ideate
Workshop and brainstorm. Sketch ideas. Create low-fi wireframes for rapid feedback.
Prototype
Design prototypes. Gather feedback early and often.
Refine
Validate approach via user testing. Iterate based on insights.
Deliver
Provide documentation. Assist launch. Plan for future iterations.
Work
Details available upon request.
Know Your Customer
Verizon Family Money
Allow customers to upload their identity verification documents and track its verification.
Design System Manager
Verizon Hum Device Manager
Created a suite of responsive components, icons, typography, and colors to streamline design processes.
Exploratory Work
Project details available upon request.
Pediatric App
Allow parents to view their children's medical information and search for new pediatricians.
Ticket Management System
Allows manufacturing employees to manage large-scale customer tickets.
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